Understanding Fees and Billing

At US Acute Care Solutions, it is our mission to care for patients, and we will do that from the time you step foot in the hospital to the time you pay your bill. We consider it a privilege to care for you in the hospital, and we will answer any questions you have about your bill.


First: an explanation

When you go to the hospital for treatment, you may receive two bills: one from the hospital (facility or testing fee) and one from the clinicians who provided your care (professional fee). The professional fee is what you are billed for from USACS. Keep reading for other frequently asked questions about billing.


Online Services

This is your portal to take you to where you can:

  • View your bill
  • Pay your bill


Payments and Customer Service

Automated Attendant

Our automated attendant is available 24 hours a day, seven days a week to help you pay your bill or check your balance.

Customer Service

To speak to a real live human being, please call 855-687-0618 during our hours of operation:
9:00am-6:00pm M-Th, Fri 9:00am-5:00pm

Methods of Payment

We accept all of the following:

American Express
Debit Cards
Personal check (via U.S. mail)
Money orders (via U.S. mail)
Health Savings Account (HSA)
Apple Pay
Google Pay

Electronic Payments

Visit our Secure Payment Portal

We also accept personal checks and money orders by mail.


You are receiving a bill because either you or a dependent of yours was a patient at a hospital, emergency room, urgent care center, skilled nursing facility or observation unit. The charges on this bill are for the physician(s) in our group who treated you or a dependent. Our clinicians are not paid by the hospital/facility. The physicians and hospital/facility bill their charges separately. The services that are provided by our physicians may include: emergency, observation, hospitalist or urgent care treatment. One visit can result in more than one bill because hospitals also charge facility fees and testing fees.

There are several factors that are reviewed when determining physician charges. The history and physical examination, the nature of the symptoms, the level of care needed and the medical decision-making are all factors. Physician charges are NOT determined based on the length of time you saw the physician.

If you had insurance on the date of this service, check the amounts of any credits listed in the Payments/Adjustments column to see what has been paid and by whom. You may have received an Explanation of Benefits (EOB) from your insurance carrier that can be matched to this statement for comparison. If you’re uncertain, please call your insurance company to check the status of this claim.

After your insurance has paid, you may also be billed for copayment, deductible and coinsurance amounts. You may also be billed for services that your insurance considers not covered, not medically necessary, over usual and customary or out of network. You have the right to appeal claims denied by your insurance if you feel this determination was not appropriate.

Your insurance did not complete an Assignment of Benefits for the services provided and may have sent the payment directly to you or the subscriber.

Payment in full is due when you receive the bill, however, we may be able to offer a payment plan on balances unpaid by your insurance. Please call our Patient Services Department at 855-687-0618 to speak with someone to determine if you qualify for payment arrangements.

Yes, please contact our Patient Service Department at (855) 687-0618.

If you contact our Patient Service Department at (855) 687-0618, we will make every effort to help you! However, delays in payment may cause this account to be referred to an external collection agency.

Even if you are appealing the bill to your insurance company, we still advise paying, as a refund will be issued if your insurance company pays the claim at a later date.

We understand that billing can be confusing. Call the experts in our Patient Services Department for explanations or to help you determine your insurance benefits 9:00am-6:00pm M-Th, Fri 9:00am-5:00pm at 855-687-0618. We want to help you!

Please read our Notice of Privacy Practices to learn how medical information about you may be used and how you can get access to this information.

PLEASE NOTE: We Protect Our Patients’ Privacy.

In order to protect the privacy of our patients and comply with federal and state guidelines, we are permitted to release certain information over the phone only to the patient or the patient’s legal guardian. In order to provide protected information to another party, we must have an authorization on file signed by the patient that allows us to do so. We are happy to mail, fax or email the necessary release form at your request.